Terms of Service

TERMS OF SERVICE

Effective Date: January 5, 2026

Last Updated: January 5, 2026

These Terms of Service (“Terms”) govern your access to and use of the website located at https://www.getviasolutions.com (the “Site”) and any related services, content, forms, scheduling links, communications, and offerings provided by Vision in Action Business Solutions, LLC (“VIABS,” “we,” “us,” “our”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1) COMPANY INFORMATION / CONTACT

Vision in Action Business Solutions, LLC

Website: https://www.getviasolutions.com

Email: [email protected]

Phone: 1-919-372-4533

Mailing Address: Apex, NC 27502

2) ELIGIBILITY

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site and purchase services. By using the Site, you represent that you meet this requirement.

3) SERVICES; NO GUARANTEES

VIABS provides professional consulting, coaching, training, and related business/nonprofit/education support services (“Services”). You acknowledge and agree:

- Outcomes vary based on client circumstances and execution.

- VIABS does not guarantee results, funding awards, business outcomes, licensure outcomes, or specific performance outcomes.

- Any examples, case studies, or testimonials are illustrative and not promises.

4) COACHING / CONSULTING DISCLAIMER (NOT LEGAL/FINANCIAL/MEDICAL ADVICE)

VIABS may provide general information and guidance. Unless explicitly stated in a signed agreement:

- We are not providing legal advice, tax advice, medical advice, or mental health counseling.

- You are responsible for consulting qualified professionals (attorneys, CPAs, clinicians, etc.) for decisions requiring licensed expertise.

5) USER RESPONSIBILITIES

You agree to:

- Provide accurate and complete information when submitting forms or scheduling.

- Use the Site and Services lawfully and respectfully.

- Not misuse, disrupt, or attempt to access systems or data without authorization.

- Maintain confidentiality of any login credentials provided to you.

6) PAYMENT TERMS; BILLING; REFUNDS

A) Fees and payment

Fees for Services are stated on the Site, in proposals, invoices, or service agreements. You agree to pay all applicable fees and taxes.

B) Late payments

If payment is late, VIABS may pause work until the account is current.

C) Refunds

Refunds are not guaranteed. Refund terms, if any, will be governed by your signed service agreement or the written refund policy applicable to your purchase. If no refund policy is provided, all sales are final to the extent permitted by law.

D) Chargebacks

If you initiate a chargeback for services already delivered, VIABS may provide documentation to the payment processor, and you remain responsible for amounts owed where permitted by law.

7) APPOINTMENTS; RESCHEDULING; NO-SHOWS

Appointments may be scheduled via the Site or our booking links.

- If you need to reschedule, you agree to provide at least 24 hours’ notice.

- No-shows or late cancellations may be subject to a fee or forfeiture of the session, as stated in your booking confirmation or service agreement.

8) INTELLECTUAL PROPERTY

All Site content and VIABS materials—including text, graphics, logos, frameworks, trainings, documents, worksheets, templates, videos, and course materials—are owned by VIABS or its licensors and protected by intellectual property laws. You may not copy, reproduce, distribute, sell, publish, or create derivative works from VIABS materials without prior written permission, except for your personal/internal business use where explicitly allowed.

9) LIMITED LICENSE

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal or internal business purposes, subject to these Terms.

10) CONFIDENTIALITY

If you become a client, confidentiality obligations may be governed by a separate written agreement. You are responsible for safeguarding sensitive information you choose to share electronically.

11) THIRD-PARTY SERVICES AND LINKS

The Site may reference or link to third-party services (e.g., scheduling tools, payment processors, videos, analytics). VIABS is not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.

12) TECHNOLOGY & COMMUNICATIONS CONSENT

A) Email and phone

By providing contact information, you consent to receive communications related to your inquiry, bookings, transactions, and service delivery.

B) SMS/text messaging

If you opt in to receive SMS, you agree to the SMS Terms in Section 13.

13) SMS TERMS OF SERVICE (A2P/10DLC)

This section applies if you opt in to receive text messages from VIABS.

A) Program Name and Description

Program Name: VIABS Text Alerts (“Program”)

Message types may include:

- Appointment confirmations and reminders

- Service updates and client support messages

- Intake steps, document requests, scheduling links

- Occasional promotional/marketing messages (only if you opted in to marketing texts)

Message frequency varies.

B) Opt-Out Instructions

Text STOP to the number you received messages from to opt out at any time. You will receive a confirmation message and will no longer receive texts unless you rejoin.

C) Rejoining Instructions

To rejoin after opting out, you may:

- Complete a VIABS opt-in form again on our Site, or

- Text START to the same number (where available), or

- Contact support to request re-enrollment.

Re-enrollment requires confirmation of your opt-in.

D) Help Instructions

Text HELP for help, or contact:

Email: [email protected]

Phone: 1-919-372-4533

E) Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

F) Message and Data Rates

Message and data rates may apply.

G) Privacy Policy Link

Privacy Policy: https://www.getviasolutions.com/privacy-policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

We may share information with subcontractors/service providers solely to support operational functions such as customer service, platform services, and message delivery.

H) Compliance with Industry Standards

VIABS follows applicable industry guidelines for SMS communications, including CTIA messaging principles and standard carrier requirements for A2P messaging programs, including clear opt-in/opt-out processes and transparency about message types and frequency.

II) Legal Compliance Note

By opting in, you confirm you are authorized to enroll the phone number provided. Consent is not a condition of purchase. VIABS complies with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and related requirements.

14) DISCLAIMERS

THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW:

- VIABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

- WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

15) LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIABS AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR SERVICES.

IN ALL CASES, VIABS’S TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID TO VIABS FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE [3] MONTHS BEFORE THE EVENT, OR $100, WHICHEVER IS GREATER, UNLESS OTHERWISE REQUIRED BY LAW.

16) INDEMNIFICATION

You agree to indemnify and hold harmless VIABS and its owners, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Site, your violation of these Terms, or your infringement of any rights of another.

17) TERMINATION

We may suspend or terminate access to the Site or Services if you violate these Terms, misuse the Site, or engage in unlawful activity. Termination does not relieve you of payment obligations for services already delivered or committed under a service agreement.

18) GOVERNING LAW

These Terms are governed by the Federal Arbitration Act and, to the extent not preempted by federal law, the laws of the State of North Carolina, without regard to conflict of law principles.

19) DISPUTE RESOLUTION

A) Informal resolution first before filing a claim, you agree to contact VIABS and attempt to resolve disputes informally.

B)ARBITRATION AND CLASS ACTION WAIVER. Please read this section carefully. It affects your legal rights. You and Vision in Action Business Solutions, LLC (“VIABS”) agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including programs, coaching, assessments, content, platform access, purchases, or communications) will be resolved by binding individual arbitration and not in court, except that either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive or equitable relief to protect intellectual property, confidential information, or prevent unauthorized access. The arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable rules, and the rules are available at www.adr.org. The arbitration will take place in Wake County, NC, unless the parties agree otherwise. The arbitrator will have authority to award any relief a court could award on an individual basis, but may not preside over any class, collective, consolidated, or representative proceeding. YOU AND VIABS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Payment of arbitration fees will be governed by AAA rules. This arbitration agreement is governed by the Federal Arbitration Act and, to the extent not preempted, the laws of the State of NC. If any portion of this section is found unenforceable, the remainder will be enforced, except that if the class action waiver is found unenforceable, this entire arbitration provision will be null and void. This section survives termination of these Terms.

20) CHANGES TO THESE TERMS

We may update these Terms from time to time. We will update the “Last Updated” date and post the revised Terms on the Site. Your continued use of the Site after changes means you accept the updated Terms.

21) CONTACT

Questions about these Terms:

Email: [email protected]

Mail: Apex, NC 27502

Phone: 1-919-372-4533