Privacy Policy

PRIVACY POLICY

Effective Date: January 5, 2026

Last Updated: January 5, 2026

Vision in Action Business Solutions, LLC (“VIABS,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website [https://www.getviasolutions.com] (the “Site”), use our services, or communicate with us (including by SMS/text message).

If you do not agree with this Privacy Policy, please do not use the Site.

1) WHO WE ARE / HOW TO CONTACT US

Company: Vision in Action Business Solutions, LLC

Website: [https://www.getviasolutions.com]

Email: [[email protected]]

Phone: 919-372-4533

Mailing Address: Apex, NC 27502]

Business Hours (for support): M-F, 8:00 am -5:00 pm, EST

2) INFORMATION WE COLLECT

We collect information in three ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.

A. Information you provide

You may provide us:

- Contact details (name, email, phone number, organization, mailing address)

- Scheduling details (appointment requests, availability, meeting notes you choose to share)

- Service inquiry details (messages, forms, questionnaires, intake information)

- Payment and billing details (processed by third-party payment processors; we typically do not store full card numbers)

- SMS opt-in and messaging preferences (when you consent to receive texts)

B. Information collected automatically

When you visit the Site, we may automatically collect:

- IP address, browser type, device identifiers, operating system

- Pages viewed, time on pages, referring/exit pages, clicks

- Approximate location (city/state level), derived from IP

- Cookies and similar tracking technologies (see Section 7)

C. Information from third parties

We may receive information from:

- Scheduling tools (e.g., calendar/scheduling integrations)

- Payment processors (e.g., Stripe, PayPal or similar)

- Analytics providers (e.g., Google Analytics or similar)

- Messaging/telephony providers used to deliver SMS or calls

3) HOW WE USE YOUR INFORMATION

We use your information to:

- Provide and manage services (consulting, coaching, training, program support)

- Respond to inquiries and communicate with you

- Schedule and confirm appointments, send reminders

- Deliver requested resources, proposals, and service information

- Process payments and maintain business records

- Send service-related updates (transactional communications)

- Send marketing communications only when you’ve opted in (email and/or SMS)

- Improve the Site, services, and user experience

- Protect against fraud, abuse, or security threats

- Comply with legal obligations and enforce our agreements

4) HOW WE SHARE INFORMATION

We do not sell your personal information. We may share information in limited circumstances:

A. Service providers (processors)

We may share information with vendors who help us operate our business, such as:

- Website and CRM platform providers (including GoHighLevel and its underlying infrastructure)

- Email, phone, and SMS delivery providers

- Payment processing providers

- Analytics and reporting providers

- Cloud storage and document tools

These providers are permitted to use your information only to perform services for us and must protect it.

B. Legal / compliance

We may disclose information if required by law, subpoena, court order, or to protect rights, safety, and security, or to prevent fraud.

C. Business transfers

If we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

5) SMS / TEXT MESSAGING PRIVACY NOTICE (A2P/10DLC COMPLIANCE)

If you opt in to receive SMS/text messages from us, we may send messages related to:

- Appointment confirmations and reminders

- Service updates and client support

- Program information you requested

- Occasional marketing messages (only if you explicitly opt in to marketing texts)

IMPORTANT MOBILE DATA SHARING RULE:

“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.”

We may share information with subcontractors in support services (such as customer service, platform support, and message delivery providers) to operate our texting program.

Opt-out / Help:

- Reply STOP to opt out of SMS messages.

- Reply HELP for help.

Message & data rates may apply. Message frequency varies based on your interactions and selections.

Consent:

Your consent to receive texts is not a condition of purchase. If you provided a phone number through a form, booking link, or other opt-in method, we store the date/time and method of your consent to comply with messaging regulations.

6) EMAIL MARKETING

If you opt in to receive emails, you can unsubscribe at any time using the link in the email or by contacting us. Some service emails (e.g., receipts, appointment notices) are not marketing and may still be sent as needed.

7) COOKIES & TRACKING TECHNOLOGIES

We may use cookies, pixels, and similar technologies to:

- Remember preferences

- Measure traffic and performance

- Understand usage of pages and forms

- Improve marketing effectiveness (where applicable)

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8) DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect information. However, no online system is 100% secure. Please use caution when sharing sensitive details by email or web forms.

9) DATA RETENTION

We keep personal information only as long as necessary for:

- The purposes described in this policy

- Ongoing business needs (records, billing, reporting)

- Legal, regulatory, or contractual requirements

10) YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights to:

- Request access to the personal information we hold about you

- Request correction of inaccurate information

- Request deletion of your information (subject to legal exceptions)

- Opt out of certain uses (e.g., marketing)

To make a request, contact us using the details in Section 1. We may need to verify your identity before fulfilling requests.

11) CHILDREN’S PRIVACY

Our Site and services are not intended for children under 13, and we do not knowingly collect information from children under 13.

12) CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will revise the “Last Updated” date and post the updated version on the Site.

13) CONTACT US

Questions about this Privacy Policy or privacy requests:

Email: [[email protected]]

Mail: Apex, NC 27502

Phone: 919-372-4533